Clients avoiding paying for multiple takes
Today I was booked to voice a 12-word script, asking for a variety of takes (being a short script, I submitted 4 takes.)
For this, I will be paid a total of $2.68.
Out of curiosity, I looked up my profile to mock-book myself for a 12-word script, and the client total price came to $22, of which I was paid just over 12% of that sum. And with 4 takes, it came to $51. It's obvious that clients are avoiding the charge for multiple takes by simply asking for them in the instructions, instead of being honest and paying for them when booking the Pro.
How should we handle this situation? Should we only submit one take, regardless of what's asked in the instructions? If so, how can we communicate that they're only getting one take because that's what they paid for?
Better yet, is there a way to ensure that clients are charged the appropriate amount for the work that's expected from the Pro? If not, then not only does the Pro lose out on revenue, but so does the Bunny.
Chuck
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Hey there, Chuck!
Thanks for letting us know about this situation.
While we understand that our platform gives both Clients and Pros the freedom to work and to generate more demand of work, in these cases, Pros are more than welcome - and expected - to flag any projects that don't follow the right format.
The correct specifications must be met in order to make sure that this does not give a price advantage, specially when Pros are not aware that they can flag a project. Our CX team will look into the project and, if necessary, will cancel it and ensure that it is launched correctly.
We apologize for the situation, and ensure that we'll always help you out when situations like these occur - however, please remember that before submitting and entry or accepting a project, it is important to read all specifications before engaging. This helps pinpoint when a project must be flagged. =)
Thank you for your comment at the Community, as I am sure it will be of interest specially to newcomers.
Kind regards,
Gabriela Schneider