What happened to the ability to tag samples?

Wayne LeGette #1910789078185

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August 27, 2022 18:11

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Curious. I just uploaded two samples today and I cannot find the tagging button anywhere. Is it possible to tag these after they’re already uploaded and approved? Never encountered this issue before. Thanks!

Gabriela Schneider #1534751531821

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August 30, 2022 15:37
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Edit:

I have double checked with our team, and it seems that this functionality was in fact present, however it was temporarily removed due to some updates we have made to collaborate with QC control.
In this case, please not that we have already consulted with them, and they have informed us that they are working to re-implement this funcitonality in all profiles where it may be missing!

_________________________________________________________

Greetings, Wayne!

Thank you for reaching out to us with your question.
For now, our platform does not allow for editing any tags on existing samples - since we have a strict approval rate according to which tags you'd want to add.

You'll have to add all tags while uploading a new sample to your page.

If you have any trouble while doing so, please don't hesitate to let us know by opening a ticket with us!
We'll gladly help you out with any questions you have. =)

Kindest regards,

Gabriela Schneider
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Wendy Orourke #370573304479

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September 02, 2022 13:39
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Same issue here, I have 2 new samples (one is pending to be reviewed, which is also something new with the sample upload, usually they get approved almost immediately) and I cannot tag either of them, there is no option to do so..
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