I need a project removed from my Stats, what do I do?
Fear not, our support will assist you and analyze each situation accordingly. Simply send us the Project URL or name to support@bunnystudio.com, and we'll take a look at it for you.
You can request a project removed from your Stats when they meet any of this criteria:
- You've received an unfair rejection from QC (our team will analyze this thoroughly).
Our QC agents will revise your deliverable and the project's instructions, and reach a consensus. - You've encountered a bug in the platform and could not upload your deliverable, causing an expiration.
It is extremely helpful if you are able to record this on video. Don't forget to check if your file has the correct technical specifications: How can I upload samples? - You've received a request or invitation at odd hours, or outside your working hours, causing an Expiration or delay.
- A project has caused too many revisions.
Our QC agents will analyze your deliverable and the project's instructions, and reach a consensus to determine if the revisions were unnecessary.