Whether you have a question, need assistance with a project, or just want to share your thoughts, our Customer Experience (CX) and Pro Management teams are here to help!

In this step-by-step guide, we'll show you how to get in touch with our teams quickly.

Let's understand who you need to contact in each situation!

• The CX team is in charge of everything and anything related to ongoing projects!

They are responsible for negotiations of deadlines, managing projects, and overall, they solve any issues you may have with ongoing projects. They can also contact the clients directly to bring you clarifications about the project if you need them.

• The Pro Management team helps you manage your Profile and Account Settings!

If you have any questions about your Stats, Rates, Skills, languages, samples, and Quality Control feedback, this is the team that helps you directly via email.

Our agents will also be the ones that help you solve any technical difficulties you are having with the platform regarding your account.

Contacting Our CX - Customer Experience Team

Our CX team is here to ensure you, the Pro, are able to complete projects without any issues, and they are responsible for any negotiations with you regarding rewards on projects.

If you encounter any blockers or have inquiries related to a project, simply follow these simple steps to connect with our CX superheroes!

The "Request Help" Button!

Alternatively, you can always click on "Request Help" in the project form if you're stuck with anything!  Request what you need and our agents will support you right away. 

The Request Help tool, formerly known as "raising a flag," serves as a direct channel for Pros to seek assistance or clarification during their projects!

This tool was created with optimization in mind, as our agents will see the flag raised in the system if you need any help! This is tailored to be faster than emails, so we can streamline your efficiency as a Pro, and you can get back to work as soon as the issue is resolved!

Where can I find it?

1. Access the Project you need help with.
2. Scroll down to the bottom of the page, and you should find a Request Help button!

This is what it looks like:

Tip: Look for this icon on the lower right corner of your screen:
You can also quickly send an email request to our Customer Experience agents via this button!
If you cannot find it on your current page, try accessing your Dashboard.

Contacting Our Pro Management Team

Our Pro Management agents will help you with anything pertaining to your profile and account, your Rates and Preferences, Samples, Skills and Languages, Stats, Quality Control, and Payout methods such as Wire Transfer, Wise, Revolut, and Payoneer!

Support for Pros is offered via Email and via the Community posts you create!

For support via e-mail, you can utilize the feature described above to send an email directly from the platform, or you can also write to us by sending an email to support@bunnystudio.com.

For information on how to create Community Posts, please check this article: How does the community space work?