Multiple revision requests by QC for corrected issue
Has anyone else had an issue with QC requesting the same revision after you submitted a correction?
I've had two recent projects flagged for a misread on a line. After correction, QC flaged the projects again, noting the same issue. When I plaed the files back from within the platform, the files were revised and corrected. So, I uploaded the same files again and they passed QC.
I also flagged one of the projects to notify support and have yet to hear back about it.
Just wondering if anyone else is experiencing similar issues/bugs.
I have to assume that something is happening when I upload revisions, they somehow aren't completely rendering on the server side and QC is hearing OG version.
When it happened once, I thought it was a glitch. The exact issue twice, suggests if there isn't a bug on the platform, I may be overlooking something on my end. Or maybe AI is assisting and the misreads were so close (I was off by one word) that it wasn't able to correctly assess the revision?
I verified that the corrected spot was uploaded in the platform player, prior to hitting 'submit'...
Anyone else?
Brad.
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Greetings, Brad!
Hope you are doing great!
I see one of our CX agents has already reached out to you via email on Friday.
Since we analyze each case separately, it's best to continue your support directly with a CX agent via email, as they have a better view and will be able to provide a more thorough support as well. =)
In case any other Pros experience this situation, feel free to Request Help via the project page! This way out team will receive a notification right away that it's a problem pertaining a project.
Kindest regards, and count on us,
Gabriela Schneider