New Revision Reward Policy?
I'm glad Bunny is implementing what sounds like a more streamlined versions for revisions but how does everyone feel about the new changes coming Jan 13th?
It seems a bit confusing to me considering I most certainly end up re recording an entire piece anyways for revisions and that it shouldn't be based on percentage even if its 2 or 3 words. I think the pro should still have full control over how much he or she wants to charge.
Somewhat concerned.
Ted
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Hi there, Ted and Wayne!
Thank you both for reaching out and sharing your feedback about our update regarding Revision Rewards. We'll be sharing this with our team and taking it into consideration for adjustments and improvements to the system!
We'd like to extend a hand and clarify that the window for discussion is still open with our Customer Experience team! If you believe that a specific Revision request you've received implies a higher cost than what was automatically provided by our system, or if you encounter any other issues with the project you're participating in, please don’t hesitate to use the Request Help feature, or, reach out directly to support@bunnystudio.com.
The logic of this update is that Revisions that involve changes to the script or instructions will now automatically include a reward, removing the need for a Pro to request additional compensation for it. Before this update, since it was a manual process, many Pros did not realize they could ask for rewards - and were making these changes without charging anything.
This new process ensures that all Pros receive rewards - and we're willing to revise these rewards. If adjustments are necessary, rest assured that our Engineering and Product teams will take all of your feedback into consideration!
We hope this information helps, and we're here to help whenever you need us!
Best regards
Gabriela Schneider
100% agree
Hey Chuck
Did you not get the option of requesting additional money for the revision reward?
-T
No Ted, I didn't. It just took me straight to the page where you submit your revision. No option presented to ask for a reward for my work.
Hi Chuck
That's unreal. As if the speedy jobs weren't already underpriced. This was my first worry after Bunny released this policy. This seems like a huge step backwards.
Anyone else having the same issue?
Gabriela - Can you confirm why Chuck wasn't given the option to ask for additional reward on a revision?
Also, I'm wary of a reward automatically being figured depending on the percentage of changes in the script. If I have, for example, a 100-word script where the client changes 1 word, am I then automatically "compensated" at my rate for 1 word? Because in order to make the change seamless, the full sentence has to be voiced and edited into the voiceover.
I hate to say it, but this change seems like a way to keep more money in the pocket of Mr. Bunny instead of fairly compensating Pros for their work.
I’m also rather wary about this change. The % of words changed isn’t relevant, the amount of extra work that you have to do is.
Maybe that one word change is something isolated which can simply be snipped and replaced.
More likely is that it is in the middle of a something where you have to carry the energy through an entire sentence or even the whole script.
Even if you just snip and replace a single word it will, in many cases, stand out as an edit if you didn’t match the exact same pace, volume or intonation.
We are encouraged to sound as natural as possible to counter the challenge of AI, but adding color to you read to do that makes it all the more difficult to just replace a word here or there.
I'm curious if these "automatic rewards" are a way to stop Bunny from having to pay for extra takes that the client doesn't order (and thus pay for), as it's easy for them to do so: client orders a voiceover, then asks for a revision with a request for "more energy" or whatever, claiming that the Pro "didn't follow instructions." The Pro asks for a reward for their work for providing what's essentially a second take, and it comes out of Bunny's pocket instead of the client's pocket.
I could understand if this was at least part of the motivation for the changes, but the Pro spending the time and effort doing the extra take(s) shouldn't be the one to shoulder the financial burden simply because Bunny doesn't have a robust way of ensuring that clients pay the correct amount for the work they receive.
When a Pro submits a voiceover and it passes internal QC, that's Bunny acknowledging that the Pro has properly fulfilled the client's instructions. Any work over and above that -- changes to the script, the instructions, and yes, additional takes -- should see the Pro compensated fairly for their work.
Just an update. I got a revision yesterday and was offered the exact same option as before the new revision policy went into effect 1/13. It gave me the option to add whatever reward amount I wanted to charge after the client realized they had made a spelling error. I still needed to re record the whole thing and charged a smaller percentage of the original sum since the piece was only about 15 seconds long.
Same here. I just got a read which was all but impossible to cram into the 27s maximum that they wanted.
Got a revision requiring the change of one word which, due to the pace of the thing meant I’d have to re-record the lot, and got the old style prompt to say how much I’d charge for the revision.
Naturally I requested nearly the full amount, and it was approved.
I just finished submitting a revision in which the client changed the script. I was given no option to charge for the revision... in fact, NOWHERE WAS I TOLD HOW MUCH MY REWARD FOR THE REVISION WOULD BE. How am I supposed to know if the reward I'll be getting for my work is fair if I'm not even told how much I'll be getting?
Additionally, in terms of offering a reward based on percentage of changes, is seems ridiculous to leave it in the hands of the client to determine what our reward will be. In this case, the client suggested 25% was new, when in fact I had to re-voice 50% of the script... and that after having to figure out what needed to be read and editing the new bits into the original voiceover file... in the end, it would have taken me less time to re-read the entire thing anyway. Here's the script, with the bits that I needed to read in red. Easily more than the 25% that I assume my reward will be based on.
So now that I have submitted my revision, how much will I have been rewarded for this job? I have no idea, and that's a problem. No Pro should be asked to complete a job without first knowing what they'll be paid.
UPDATE: The notification email does have the reward amount in it. However, the notification message that comes to me on my phone, does not. It just provides the link to the project page, which again. provided me no indication of the reward amount, nor an option to select one.
Additionally, for the project stated in my previous message, the client suggested that 25% of the script was new, when in reality I had to re-voice 50% of the script. The automatic reward given to me by Mr. Bunny? Not 25% as the client determined, but rather only 18.75%, for a revision that due to script rearrangement and audio file editing took more time that if I had simply re-read the script as a second take, and charged accordingly. From the email:
"This request has a fixed reward of USD 10.85 that was calculated using the percentage of change requested by the client of the project's original cost. If you feel the client didn't accurately assess the required changes, please get in touch with us."
So if the client said 25%, why am I only getting 18.75%?
Additionally, I now have to spend time chasing down the help desk to see about getting a reasonable reward for my work. I'd hate to think how much of a hassle this will be with multiple projects asking for revisions.
Hi everyone!
Thanks for your comments and for sharing your experience with this feature.
We're currently reviewing your feedback and sharing it all with our team!
In the meantime, if you are having issues with any project rewards, or deem the reward too low, please contact CX via support@bunnystudio.com - since our CX team is in charge of managing projects, they'll be able to make any necessary adjustments. In the meantime, sharing these experiences with them also helps the team understand your pain-points better, and they'll be able to also share this feedback with our team from a workflow point of view.
We'll continue to revise and work on this feature with the help of your feedback!
Once again, thank you for your contributions!
Best regards,
Gabriela Schneider
Hi Gabriela,
I just completed another revision where I had to re-voice 80% of the script, but as in the example that I cited above, was only offered 18.75% of my original reward as compensation for the revision.
is 18.75% a flat rate, regardless of the amount of changes in a script revision? This number is way too exact between two separate project revisions to be a coincidence.
Additionally, with the client guessing what portion of the script has been changed (ad so far, being incorrect in 2/2 examples), I now have to spend additional time analyzing and comparing the original an revised versions to figure out whether or not I'm being offered a fair reward for the revision, plus the time having to email support and wait for a reply.
I understand that Bunny felt the need to make changes to the revision reward system, but I hope that you can appreciate the level of frustration brought on my these changes.
Thanks, Chuck
I agree with all of this. If a client changes one word.. for example, taking out ONE word in a script, it could change the meaning and inflection of the sentence that came before and after, resulting in the talent having to read 90% of the script over again depending on the sentences. So yeah, this change was not well thought out. I know Bunny Studio is probably trying to save money. But they already charge underpriced costs and payment rewards on these jobs. These jobs reward on average $17-$20 to the talent, when we SHOULD be getting $100-$300 per ad realistically based on correct industry standard pricing. So paying for almost ANY kind of revision should not be a hassle for us.
Hello everyone!
Thank you for taking the time to share your experiences and feedback regarding our automatic Revisions process.
Your insights are invaluable for our development, as always, and we’re happy to let you know that our team has reviewed your comments and shared them with our product team!
We are currently analyzing the aspects you’ve brought to our attention in order to update and fine-tune the system more thoroughly. While we can’t provide specific details just yet, one of the key areas we’re focusing on is ensuring that talents are properly compensated for their efforts. With this in mind, we're reviewing how the rewards are calculated, and we recognize that even minor script changes, such as one word, often require re-recording an entire take, and we want to ensure fairness for all.
Additionally, we’re working toward making the Revision process more transparent and efficient, allowing both clients and Pros to have greater visibility and autonomy while staying within our guidelines.
Our team will continue working hard as we develop and launch these updates, and we’ll be sure to keep you informed when they’re ready.
We’re all ears for your feedback, so thank you for helping us identify opportunities to improve. Your contributions are a vital part of making this platform better for everyone!
Kindest regards,
Gabriela Schneider
Thought I'd chime in here. I've now had quite a bit of experience with revisions and this new, horrible system. The client's pretty much only click on... "Bunny Pro didn’t follow instructions". This has got to stop. It makes every single revision a fight. Who has time for this? Isn't enough that you're getting 83% of all the money for the project in the first place? I am currently trying to get you guys to credit me $ 3.50 for one "part" of a multi-part HUGE job. Three dollars and fifty cents. Are you kidding me?
This has got to stop. It's insulting and time-consuming.
BTW, I'm writing this after doing a booking after hours (it's 8:38 p.m. here) and the client praising it moments after I sent it. You're welcome.
Please stop insulting and nickel-and-diming us. Bunny already wins the day with its HUGE percentage while we do 97% of ALL the work. We've drunk the Kool-Aid, and we're all good little soldiers doing these revisions at all hours of the day and night.
This is a TERRIBLE system that will only make projects take more time and create serious disharmony among the pros. Without us, you have no business. And we're all working way too hard to be nickel-and-dimed like this.
Wayne
Hi Wayne,
We're sorry to hear that you're experiencing this kind of situation with client revisions.
I'm definitely going to share this feedback with our product team!
Regarding rewards, we've opted to adjust the calculation of the Pro's reward for a higher one than it was set before, since the Pro's original Reward is guaranteed when they get a hod of the project. Further revisions are a part of the maintenance effort that keeps the project ongoing, both from the Pro's part as well as our CX team's efforts to prevent cancelations, for example, so while there is a cost for the client, the bigger cut of this cost goes straight to our Pros for their efforts.
Our team is always willing to revised our processes by taking into consideration our Pro's opinions on updates and features we launch.
Whenever you are facing a situation that is unfair or unclear, or a revision that was requested for the wrong reason, rest assured our CX agents will have your back to solve it!
Thanks for your cooperation and contributions to this discussion!
Best regards, and count on us,
Gabriela Schneider
Honestly, just about every revision should be properly rewarding the Bunny Pro. When we submit a project, and QC approves it, that means that it meets proper standards and fulfills the instructions of the client. If a client still wants a revision, then it should be on the backs of Bunny Studio to absorb the cost of a revision, not the Pro, as QC approved the work as acceptable.
As Wayne said, Pros shouldn't have to fight to be reimbursed for revisions, especially when it's QC that has the final say over what's delivered to the client.
Additionally, to reduce the numbers of revisions, Bunny Studio needs to vet some of these submissions before the Speedy or Booking is offered to the Pro. Most don't come with a desired length. Some scripts have atrocious diction that makes me believe that they're the product of translation software. And of course, it needs to be voiced as-is, even though I'm fully aware that it'll need a revision down the line. QC has to work both ways; not only in the material that goes from Pro to the client, but also from the client to the Pro.
Chuck
Hi there, Chuck!
Thanks for joining in this conversation!
Vetting and reviewing every single revision request would require an immense amount of work - and even automated services that could do a part of this job for us would not be 100% accurate or have the same standards as we do.
Our projects are created from clients will all sorts of budget and experience in the market - some companies are well organized, and others, may be freelancers or even indie producers. This means that some scripts may contain errors as we don't scrub for this kind of content when a project is created with us!
However, this is part of the partnership that we expect from our talents and our QC Agents - our QCs, as highlighted in this generous post from Wayne, is constantly assisting our Pros in making sure nothing is overlooked. This is a level of care that we greatly appreciate from our Pros as well, and whenever you find an error in a project, rest assured, our CX team will double-check with our clients! Proof-reading is one of the services we offer, but not all clients have the budget to do this, unfortunately.
With this in mind, we know our Pros put a lot of effort and care on their craft, and this includes two very important things: Optimizing and Perfecting. Our product team's work and updates have both these aspects in mind, though there will always be a certain amount of manual work that is put into making sure that all clients receive the results what they expect, and this goes both ways. With the expert ears of our QC agents and the attentive eyes of Pros such as yourselves, our CX agents can be made aware of errors you pick up on os our clients can receive pristine voice overs from you.
Our suggestion is to always reach out to CX as soon as possible via Live Chat, the Request Help button, or via email! We'll do all we can to assist you - and if this project causes you an expiration or delays, rest assured, we'll remove this from your Stats!
We'll continue to work to bring more fairness and we'll keep listening to your feedbacks and opinions. All you share is greatly appreciated!
Kind regards,
Gabriela Schneider
Thanks Gabriela. You're certainly having to deal with a lot in this thread!
I do have another concern though in regards to revisions, and that's when a revision is requested to get a second take.
Bunny Support noted to me that rewards aren't given for revisions that "ask you to change the tone, pace, or energy of the read"...which is exactly what a second take is.
Bunny Studio charges for multiple takes when a client places an order, but if a client doesn't want to pay, they can simply receive the original voiceover, then ask for a revision claiming that the Pro "didn't follow instructions" and submit an updated tone, pace, energy, or reference for the read. In that case, the client gets a second take for free, Bunny Studio doesn't get the charge for the second take, and the Pro doesn't get compensated for the extra words they had to read.
I was always led to believe that if the Pro doesn't make a mistake on their end -- no mispronounced words, no recording quality issues, etc. -- that they would be fairly compensated for any extra work asked of them. Please consider updating the policy so that Pros are fairly compensated for revisions that amount to extra takes.
Chuck
This new policy is affecting me now so I'm late to the conversation. At first I thought there was an error in the revision request system as I wasn't asked what I would charge. I am of the opinion that if the client paid for one take, they should pay the same for a second take. It's the same amount of work. Also, since vocal quality, tone, room tone, etc, won't match perfectly, it is often the case where even if only 10% of the script is changed, a larger portion of the script might need to be re-recorded. Therefore, it should be up to the pro to determine the price of the revision.
Now for the first time I'm getting a client who's already paying an incredibly discounted rate asking for free revisions because they're asking for second and third takes. They are "changing the direction" with each new request. The first delivery was QC approved and matched what the client requested. Second time, they're asking for a new speed. Third time they're asking for a new tone. However, per the new policy they're not asking for any script changes so these revisions are not being charged for. I'm expected to do them for free.
Couldn't agree with you more. Bunny - Please advise and revise this revision policy. Nobody can sustain doing free takes for peanuts anymore.
You pay peanuts you get monkeys.
I feel that the ultimate solution to a lot of these multi-take problems is a directed session. If a client knew how little compensation some Pros get for their voiceover they might be a little less picky with the results, but for those client who want more than 2 takes to get what they're looking for, they would ultimately be served better by being able to direct the Pro towards exactly what they want. It's more time efficient, the Pronis compensated for their work, and both the Pro and the Client end the session knowing that each are happy with the result. I've done a number of these through this platform, and for a client that wants exact control over the final voiceover, it's certainly the way to go.
Update - And good News - Bunny Chat rep just granted me additional reward for booking revision. That was the fastest response I've ever gotten working with Bunny in my almost 8 years with the platform. Thank you!
I've just had another example of extra takes that I'm expected to provide for free, simply because the client marked it as "Bunny Pro didn’t follow instructions." The original instructions were "urgent, focused, intense, eager" but now I'm asked for "slow and evil."
If the problem was me not following instructions, then why have the client's instructions changed? This is simply another way of the client to get free takes without having to pay for them, and consequently, the Pro not being rewarded for their work.
The Pro already receives just a small fraction of what the client pays as a reward. If a client want s micromanage a Pro's read to get multiple takes, they should pay for a directed session so at least the Pro can be compensated for their time and effort.
Hey everyone!
Thanks for your inputs and for sharing your situations here in this thread.
We understand how frustrating it can be when a client selects an inaccurate reason for a revision, and we're raising this matter directly with clients as well, as it can create delays for both sides, and of course, we absolutely stand by the fact that our Pros are entitled to compensation in the cases we've outlined and shared before!
That’s why we’ve been actively collecting data from the platform and gathering feedback directly from you. With that in hand, we’re working on implementing some improvements that should help minimize these situations going forward. Our goal is to streamline the revision process and reduce any setbacks or misuse of revision reasons.
Thanks so much for your patience and input, it genuinely helps us move in the right direction!
Once again, it's important to remember that if you receive a revision that requests changes from the original script or instructions, please use the Request Help feature, or send an email to our agents. Our CX Agents should cancel any revisions that are created with an incorrect reason/request, so it does not impact your Stats
We'll continue to monitor the behavior on the platform as well as gathering your feedback and opinions!
Kind regards, and count on us,
Gabriela Schneider