There are two reasons that your account may be deactivated, which will cause Invitations to not be sent to you:
- If you are not responding to our communication attempts/persistently delaying projects.
- If you've gone against our Creator Agreement guidelines.
- If there are persistent Quality Issues, and you have not addressed them.
✉️ If you did not respond to our communication attempts, or causing too many projects to be delayed:
Simply put - if a Pro is not responding to our communication attempts, has left a project unattended, or has had several instances of delays in projects, we will pause this Pro's invitations until we can establish communication again, and understand what is impacting their performance.
We value commitment and we're big believers in communication - but we also have a very high standards when it comes to delivering with Speed and Quality to our Clients.
👎 If you've gone against our Creator Agreement guidelines:
Infringement of our guidelines can and will cause a permanent ban, depending on their degree.
Fairness is paramount, both ethically and morally for our teams - and we expect the very same from our Pros.
You can check some of the actions that can cause your account to be banned here:
• Can I utilize Auto-Clickers, AI tools, and Duplicate Accounts?
• Can I communicate with Bunny Studio's clients?
⚠️ If there are persistent Quality Issues, and you have not addressed them:
For a Pro's account's invitations to be deactivated for this reason, a few things must be happening.
1. Firstly, our Quality Control team always shares feedback when a deliverable is Rejected or a Revision is issued.
2. If the Pro doesn't improve, or if a project is cancelled and Quality could potentially be a reason for the cancelation, our team reaches out via email with a more detailed feedback, asking the Pro to post some fresh Samples in the Community. If the Pro complies to this, maintains contact with the QC agent assigned to their Community thread, and works toward improvements, this Pro's account should not be penalized.
Why is this done via the Community?
Simply put, our QC agents do not interact with our Pros via email, as they are consultants who work only via our system. This means that all feedback is done via projects, or, via posts in the Community, where communication is clear and public for our Admins and Managers to see. This helps everything be moderated, and avoids Pros from excessively reaching out for other reasons that are not pertaining our workflow.
3. If the Pro does not post in the Community, refuses to share Samples or work on improvements, this can and will greatly impact our partnership, and will then cause the team to disable all invitations to this Pro's account, until they provide a new Sample. This can only be done via an Application Form.
In this case, if the Pro shows genuine interest in improving their audio quality, we can discuss a way to mediate their conversation with a QC agent via a support ticket for some direct feedback.
Our team can always take a look into your situation and share, with all necessary transparency, the information you need regarding any decisions we've made regarding your account.
If you'd like to reactivate your account with us, please contact our team via support@bunnystudio.com.