There are two reasons that your account may be deactivated, which will cause Invitations to not be sent to you:
- If you are not responding to our communication attempts/persistently delaying projects.
- If you've gone against our Creator Agreement guidelines.
- If there are persistent Quality Issues, and you have not addressed them.
✉️ If you did not respond to our communication attempts, or causing too many projects to be delayed:
Simply put - if a Pro is not responding to our communication attempts, has left a project unattended, or has had several instances of delays in projects, we will pause this Pro's invitations until we can establish communication again, and understand what is impacting their performance.
We value commitment and we're big believers in communication - but we also have a very high standards when it comes to delivering with Speed and Quality to our Clients.
👎 If you've gone against our Creator Agreement guidelines:
Infringement of our guidelines can and will cause a permanent ban, depending on their degree.
Fairness is paramount, both ethically and morally for our teams - and we expect the very same from our Pros.
You can check some of the actions that can cause your account to be banned here:
• Can I utilize Auto-Clickers, AI tools, and Duplicate Accounts?
• Can I communicate with Bunny Studio's clients?
⚠️ If there are persistent Quality Issues, and you have not addressed them:
For a Pro's account's invitations to be deactivated for this reason, a few things must be happening.
1. Firstly, our Quality Control team always shares feedback when a deliverable is Rejected or a Revision is issued.
2. If the Pro doesn't improve, or if a project is cancelled and Quality could potentially be a reason for the cancellation, our team reaches out via email with more detailed feedback, asking the Pro to share some fresh Samples via email. If the Pro complies to this and works toward improvements, this Pro's account should not be penalized.
3. If the Pro does not reply, or refuses to share Samples or work on improvements, this can and will greatly impact our partnership, and might cause the team to disable all invitations to this Pro's account, depending on the severity of the issue, until the Pro provides a new Sample that passes QC.
Our team can always take a look into your situation and share, with all necessary transparency, the information you need regarding any decisions we've made regarding your account.
If you'd like to reactivate your account with us, please contact our team via support@bunnystudio.com.